IT/Systems Helpdesk

POSITION TITLE: IT/Systems Helpdesk


SUMMARY: Fast growing retail company with multiple locations throughout California is currently looking to expand their IT/Systems department at headquarters and is seeking for an entry level IT Help Desk Support Associate. This position is responsible for facilitating the resolution of application, software, and hardware problems of computer users. The ideal candidate must be able to work weekends.



  •  Assist users experiencing technical problems with hardware, software, cash registers, and other computer related issues

  • Ability to walk end user through diagnostic procedures to identify, resolve, or determine source of error

  • Log, track, and maintain detailed incident reports on all calls

  • Communicate with software and hardware vendors to request service, updates, and resolution of open tickets

  • Maintain Help Desk procedures and training material

  • Analyze incident reports, determine the cause, and make recommendations to reduce help line incident rate

  • Adhere to Company attendance, punctuality, and meal and rest break requirements

  • Maintain concentration and focus in order to meet performance goals

  • React positively to an ongoing, changing environment

  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

  • Maintain good working relationship with assigned supervisors and coworkers

  • Work safely without presenting a threat to self or others

  • Perform additional duties as required by management

EXPERIENCE: 1 year Help Desk experience required Computer Experience: Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.



  • High School diploma required. Associates Degree in Business, Computer Science or equivalent work experience preferred


  • Knowledge of Information Technology Infrastructure Library (ITIL) and Incident Management practices

  • Strong analytical skills

  • Ability to organize and handle multiple projects

  • Manage time effectively

  • Solve problems or issues that may come up

  • Concentrate and focus for extended periods of time

  • Cope with high-stress and changing environment

  • Remain alert at all times

  • Adhere to policies and procedures

  • Adhere to work schedule and punctuality requirements

  • All job offers are contingent upon completion of drug and background checks.

Application Form

Thank you for your interest in working with us. Please fill out the form below completely with your English resume.